Privacy Policy Statement

Australian Lending Services and its related companies acknowledge and understand how important it is to protect your personal information. In this document we set out our intentions in respect of personal information that you may provide to us.

Our Privacy Policy ensures your right to privacy as we recognize that any personal information we may collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us will be treated with appropriate respect ensuring protection of your personal information.

Our aim is to comply with and abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

When we refer to personal information we mean information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.

Why we collect your personal information
We collect and receive personal information from our customers or from other business referrers in order to conduct our business, including assessing and obtaining approval and the ongoing management of loans. From time to time we may offer other products and services that we feel may be of benefit to you, however you can notify us at any time if you do not wish to receive this type of information.

To enable us to maintain a successful business relationship with you, we may disclose your personal information with other organisations that provide products or services used or marketed by us. The types of organisations to which we are likely to disclose information about you include other mortgage intermediaries, lenders, valuers, lenders mortgage insurers, surveyors, accountants, credit reporting agencies, home insurers, IT providers, collection agencies, professional advisors and lawyers. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your loan, or in our business. Sometimes we are ordered by law to disclose your personal information.

Updating your personal information
During the course of our relationship with you we will ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to assist us by informing us if the information we hold about you is inaccurate or incomplete.

Access to your personal information
To access personal information that we hold about you or further information about the way we manage personal information, simply contact us. We may charge a fee for our costs in retrieving and supplying the information to you.

Denied access to personal information
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.

An explanation will be provided to you, if we deny you access to your personal information we hold.

How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose, for which the information may be used or disclosed, it will be destroyed or permanently de-identified.

We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

Change in our privacy policy
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice, as a consequence we may change this Privacy Policy from time to time.

Contact Us
For information, queries or complaints contact is to be directed to our Head Office: Australian Lending Services
PO Box 10600
Telephone: (07) 3229 1738 Brisbane Adelaide Street
Facsimile: (07) 3229 0046 QLD 4000